Privacy Policy

Last Updated: September 20, 2026

Splash (“Splash,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have when using our website, pricing tools, DIY resources, and contractor matching services (collectively, the “Services”).

By using Splash, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We collect information you provide directly to us when you use Splash.

Depending on how you use our Services, this may include:

  • Name

  • Email address

  • Phone number

  • Property address and ZIP code

  • Project type and preferences

  • Shower dimensions and project details

  • Budget and expected project timeline

  • DIY or professional installation preferences

  • Product and design preferences

  • Information you provide through forms, quizzes, emails, calls, texts, or other communications with Splash

If you use our DIY resources, we may collect your email address to provide guides, shopping lists, product recommendations, or related information.

We do not currently require user accounts, collect payment card information, or allow photo uploads.

2. Information Collected Automatically

When you visit Splash, we and our service providers may automatically collect information about your device and how you use our website.

This may include your IP address, browser and device information, pages viewed, links clicked, referring website, approximate location derived from your IP address, and interactions with our website.

We may use cookies, pixels, and similar technologies to collect this information.

Our website may use services such as Google Analytics, Meta Pixel, and Framer Analytics to understand website usage, measure advertising performance, improve our Services, and support advertising and retargeting.

3. How We Use Your Information

We may use your information to:

  • Provide and improve Splash's Services

  • Provide pricing information and determine potential Price Lock eligibility

  • Match you with a Splash Pro

  • Help Pros understand your project before contacting you

  • Send requested DIY guides or shopping information

  • Respond to questions and provide customer support

  • Contact you about your project

  • Send educational content, promotions, or marketing where permitted by law

  • Measure and improve our advertising

  • Personalize our website and marketing

  • Understand how people use Splash

  • Prevent fraud, misuse, or security issues

  • Comply with legal obligations

  • Operate and improve our business

We may also use aggregated or de-identified information that does not reasonably identify you for analytics, research, and business purposes.

4. How We Share Your Information

Splash Pros

If you request professional installation or ask to be connected with a contractor, we may share information necessary to respond to your request with one Splash Pro selected for your project.

This may include your name, phone number, email address, property address, project details, budget, timeline, dimensions, and preferences.

Splash does not send your project request to multiple competing contractors as part of our standard matching process.

Once your information has been provided to an independent Splash Pro, that Pro may process your information according to their own privacy practices and legal obligations.

Service Providers

We may share information with companies that help us operate Splash, such as website hosting, analytics, advertising, communications, data storage, and business software providers.

For example, we currently expect to use services including Google Sheets, Google Analytics, Meta Pixel, and Framer.

These providers may process information on our behalf or according to their own privacy policies.

Legal and Business Purposes

We may disclose information when reasonably necessary to comply with law, respond to legal requests, protect the safety or rights of Splash or others, investigate fraud or misuse, or enforce our agreements.

If Splash is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction.

5. Advertising, Cookies & Tracking

Splash may use cookies, pixels, and similar technologies to understand website activity and measure and improve advertising.

These technologies may allow Splash and advertising providers such as Meta and Google to understand whether you visited Splash, interacted with an advertisement, or took certain actions on our website.

We may use this information for analytics, advertising measurement, audience creation, and retargeting.

Depending on where you live, you may have the right to limit certain uses of cookies or personal information for targeted advertising.

Where required by law, Splash will provide appropriate choices or obtain consent before using certain tracking technologies.

6. Email, Phone & Text Communications

If you submit a project request, quiz, or other form, we may contact you about your request by email, telephone, or text message.

We may also send educational information, reminders, offers, or marketing communications where permitted by law.

You can unsubscribe from marketing emails using the unsubscribe link included in those messages.

You may opt out of marketing text messages by replying STOP.

Opting out of marketing communications does not necessarily prevent us from sending communications necessary to respond to a request you made or provide a service you requested.

Message and data rates may apply.

7. Affiliate Links

Splash may recommend products or link to third-party retailers, manufacturers, or other sellers.

Some links may be affiliate links. This means Splash may receive a commission if you purchase something after using one of these links, at no additional cost to you.

Third-party retailers and websites have their own privacy practices. Splash is not responsible for how those businesses collect or use your information.

8. How We Store & Protect Information

Splash may store information using third-party service providers, including Google Sheets and other software used to operate our business.

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no website, database, or method of electronic transmission can be guaranteed to be completely secure.

9. How Long We Keep Information

We retain personal information for as long as reasonably necessary to provide our Services, operate our business, maintain business and project records, comply with legal obligations, resolve disputes, and enforce our agreements.

We may retain certain information for longer when required or permitted by law.

10. Your Privacy Choices

Depending on where you live, you may have rights regarding your personal information, which may include the right to request access to, correction of, or deletion of certain personal information.

You may also have rights relating to certain uses of your information for targeted advertising or similar purposes.

To make a privacy request, contact us at mail@trysplash.co.

We may need to verify your identity before completing certain requests.

11. Children

Splash is intended for adults 18 years of age or older.

We do not knowingly collect personal information from anyone under 18 through our Services.

If we learn that we have collected personal information from a child in circumstances where we should not have done so, we may delete it.

12. Third-Party Websites

Splash may contain links to websites operated by retailers, manufacturers, contractors, or other third parties.

We do not control these websites or their privacy practices. We encourage you to review their privacy policies before providing them with personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy as Splash and our Services change.

When we make changes, we will update the “Last Updated” date at the top of this page. Material changes may also be communicated through our website or other appropriate means.

14. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy request, contact:

Splash
mail@trysplash.co